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Belong to online jobs, remote customer service jobs are mostly looked for by people. The job has various benefits such as flexibility, salary, and more. Its flexibility enables people especially Nigerians to earn more from abroad without having to move to another country. If you’re curious about this job, here are several things to find out.
Remote customer service job description
Remote customer service agent jobs involve interacting with customers remotely via phone, computer, or other technology. Main duties include answering questions, troubleshooting issues, handling orders and billing details, and addressing quality concerns. When unable to fully resolve customers’ issues, remote agents will document the question and escalate it to the appropriate teams. Remote agents may also perform data entry and documentation of customer interactions. The central role focuses on providing excellent customer experiences and technical support through various remote communication channels.
Why remote customer service job
Many prefer the job can be caused by these reasons:
- Flexibility – Remote customer service jobs allow setting your hours or having a flexible schedule, helpful for parents and students.
- Increased productivity – Working from home eliminates office distractions and allows creating an ideal work environment to stay focused.
- Time savings – Avoiding commute time means having more time for family, hobbies, and other interests.
- Comfort – Remote workers can dress comfortably, design their ergonomic workspace, and avoid company dress codes.
What you need for a remote service job
When considering the role, it’s important to find out what work supplies and equipment are covered by the employer. Some companies provide everything remote employees need, while others offer a stipend to purchase necessary materials. However, not all employers furnish the tools required for the job. Typically, the key things you’ll need as a remote customer service agent that you may have to provide are:
– Reliable high-speed internet connection
– Laptop or desktop computer
– Phone to take and make customer calls
– Headset for taking calls
– Designated home workspace or office area
How much is the salary for remote customer service jobs?
The average hourly salary for remote customer service jobs in the U.S. was $12.88 per October 2022 referring to ZipRecruiter. The salaries vary with the 25th percentile of workers gaining $10.34/hour and the 75th percentile gaining $13.70/hour. ZipRecruiter shows salaries $20.91 as the highest and $8.89/hour as the lowest. Most remote customer service agents make between $10.34 and $13.70 across the country.
With an average pay range difference of $3.37 nationwide, there seem to be opportunities for increased compensation. It can be based on factors like skill level, location, and years of experience in the role. The wide range demonstrates the potential pay growth for these jobs as they advance in their careers. The stated average salaries already exceed the on-site customer service salary in Nigeria which is ₦4,000-₦10,000 or $5 to $12.
In summary, remote customer service jobs involve providing support and assistance to customers through various communication channels. If you have additional knowledge or insights into remote customer service jobs and salaries, please share in the comments! Learning from each other’s perspectives and real-world experiences provides valuable wisdom to Nigerian job seekers exploring this remote work option.
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